That small moment of uncertainty changes behavior.
Food is more likely to be prepared fresh instead of pulled from a holding tray. Fries are less likely to have been sitting under a heat lamp. Burgers are assembled with closer attention to accuracy. Drinks are filled properly. Bags are checked twice. Smiles come more naturally. The pace stays efficient without feeling rushed.
None of this requires confrontation. No complaints. No raised voices. Just one simple sentence: “Can I have my receipt, please?”
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The effect is subtle but consistent, especially during busy periods when corners are more likely to be cut. When staff believe an interaction might be evaluated, training kicks in more fully. Procedures are followed more carefully. Standards matter again, if only for a few minutes.
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