Here’s what companies don’t tell you:
Self-checkout machines don’t always work.
In fact, they often:
Fail to recognize items
Trigger false error messages
Misread barcodes
Require manual override from employees anyway
Confuse older adults, children, or non-tech-savvy users
A 2023 study found that over 40% of shoppers experience issues during self-checkout — and many give up after repeated failures.
And yet, stores continue to replace cashiers with unhelpful touchscreens and blinking lights.⚠️ When Machines Accuse Innocent Shoppers of Theft
Perhaps the darkest side of self-checkout isn’t just inconvenience — it’s accusations of theft based on system glitches.
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