He hadn’t stolen anything.
He had simply given up after spending 15 minutes fighting a glitchy machine.
📉 Is This Really Good for Business?
Despite the push for self-checkout, many experts say the move may actually hurt customer satisfaction in the long run.
What We Know:
Customer complaints about self-checkout have increased across major retailers.
Shoplifting has not decreased — some studies show it’s gone up.
Shoppers are frustrated, especially during peak hours.
Loss-prevention teams are stretched thin dealing with false alarms.
And worst of all?
Some stores are using faulty technology to justify detaining customers — even when no crime occurred.
🛡️ How to Protect Yourself at Self-Checkout
If you must use a self-checkout, here’s how to avoid trouble:
1. Stay Calm & Scan Carefully
Take your time. Rushing leads to mistakes — which can trigger suspicion.
2. Keep Your Receipt
Always print or save your receipt — it proves you paid.
3. Don’t Walk Away If There’s an Error
Even if you’re sure you paid, staying nearby helps clarify any misunderstandings.
4. Know Your Rights
If approached, remain calm and ask for a manager — do not admit guilt or allow search of your bags without consent.
5. Report False Accusations
If falsely accused, file a complaint with the store and corporate office.
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